Refund and Cancellation Policy

This policy applies to purchases from Leathura. Our bags feature hand-painted artwork. Please review the product description and contact us with any questions before ordering.

Cancelling an order

You may request cancellation within 12 hours of placing your order, provided painting has not started and the order has not been dispatched. Accepted cancellations have no cancellation fee. Email hello@leathura.com with your order number as soon as possible. We will check when your request was received and whether painting or dispatch has started, and confirm the outcome in writing. Any amount paid for an accepted cancellation will be refunded to the original payment method.

Change-of-mind cancellation is not accepted after the 12-hour window, once painting has started or after dispatch. Change-of-mind returns are not accepted. This does not affect your rights concerning defective, damaged, incorrect or materially misdescribed products, non-delivery or qualifying late delivery under applicable law.

Returns and product problems

We do not offer change-of-mind returns or exchanges. If your item arrives damaged, is defective, is different from what you ordered or materially differs from its description, contact us promptly with your order number and a description of the issue. Photographs of the item and packaging help us assess the problem, but an unboxing video is not mandatory.

We will investigate and arrange the remedy you are entitled to, which may include a replacement or refund. Small variations in hand-painted brushwork or natural leather grain are expected, but this does not excuse a defect or material mismatch with the description.

Returning an affected item

Please contact us before sending an item back. We will provide the return address and collection or shipping instructions. Keep the item and packaging where reasonably possible until we have given instructions. For an accepted damaged, defective or incorrect-item claim, Leathura will arrange or cover the necessary return shipping.

Refund processing

Approved refunds are initiated within 5–7 working days after approval and, where a return is necessary, receipt and inspection of the returned item. Refunds are made to the original payment method. Working days exclude weekends and public holidays.

Your bank or payment provider may take additional time to credit the refund after it is initiated. We will share the refund confirmation or reference when available. If the refund has not appeared after your provider’s processing period, contact us with your order and refund reference.

Unfulfilled orders and payment issues

If Leathura cannot fulfil an order, we will notify you and refund the amount collected for the unfulfilled order. If you see a duplicate payment or a debit without an order confirmation, contact us with the transaction reference so we can check it with the payment provider. A debit alone does not confirm an order.

Your consumer rights and complaints

This policy does not limit remedies available under Indian consumer law. For order support or to raise a grievance, contact Tushar Khorwal, Owner, at hello@leathura.com.

Public Contact Details · Terms and Conditions · Shipping and Delivery Policy

Last updated: 5 October 2026.