Shipping and Delivery Policy

Leathura ships hand-painted leather bags within India. Shipping is complimentary for all supported Indian destinations. International shipping is not currently available.

Preparation and dispatch

If your selected bag is not already painted and available, allow approximately 3–5 days to paint and prepare it before dispatch. Bags that are already painted and available do not require this additional painting period.

If an item is unavailable or preparation will take longer, we will contact you with the revised estimate. Our Refund and Cancellation Policy explains the 12-hour cancellation window and how we handle an order we cannot fulfil.

Delivery time

After dispatch, allow up to approximately 7 days for delivery, depending on your location and courier serviceability. For orders requiring painting, the usual total estimate is approximately 10–12 days from confirmed payment to delivery.

These are estimates rather than guaranteed delivery dates. Remote destinations, public holidays, severe weather or courier disruptions can affect delivery. Contact us before ordering if you need a bag for a specific date.

Delivery details and tracking

Please provide a complete delivery address, correct PIN code and reachable phone number. If the courier cannot serve your destination, we will contact you; if delivery cannot be arranged, any payment collected for the unfulfilled order will be refunded.

Dispatch and tracking information will be shared using the contact details provided with your order when available. For a delivery update, email hello@leathura.com with your order number.

Incorrect address or missed delivery

Contact us immediately if you need to correct a delivery address. Address changes depend on whether the parcel has already been dispatched. If a parcel is returned following unsuccessful delivery, contact us to arrange the next step. Any proposed additional charge will be explained and agreed with you first.

Delayed, lost or damaged parcels

If your delivery is delayed beyond the stated estimate, appears lost or arrives damaged, contact us so we can investigate with the courier and arrange an appropriate resolution. You retain any cancellation, return or refund rights available under applicable consumer law, including for qualifying late deliveries.

Where possible, photograph damaged packaging and the item, and keep the packaging until we have provided instructions. An unboxing video is not required to raise a complaint.

Contact and related policies

Contact Tushar Khorwal at hello@leathura.com.

Public Contact Details · Terms and Conditions · Refund and Cancellation Policy

Last updated: 5 October 2026.